1. Introduction

Welcome to Digital Factorie! By accessing or using our websites (https://digitalfactorie.net/ and https://offer.digitalfactorie.net/) and https://app.digitalfactorie.net/  and our marketing software, you agree to comply with these Terms and Conditions. Digital Factorie operates as a Software-with-a-Service (SwaS) company, providing end-to-end marketing solutions for local businesses.

2. Definitions

“Digital Factorie” refers to Digital Factorie Ltd., headquartered at 115 High Street Chislehurst Kent BR7 5AG.
“User” refers to any individual or entity accessing our website or services.
“Services” refers to all digital marketing, lead generation, SEO, reputation management, Marketing Operating Software Systems and AI automation solutions offered by Digital Factorie.

3. Services Provided

Digital Factorie provides AI-powered marketing tools to capture, nurture, and convert leads. Our services include but are not limited to, AI chatbots, missed call follow-up automation, reputation management, and local SEO optimization.

4. Access to Accounts and Website Hosting

Digital Factorie requires access to the client’s website hosting service account and backend to facilitate the setup and maintenance of marketing tools. We commit to using this access solely for service provision, respecting all data privacy regulations.

5. User Responsibilities

Users agree to:

• Provide accurate and up-to-date information.
• Maintain the confidentiality of account credentials.
• Not misuse, replicate, or modify Digital Factorie software or services.
• Adhere to applicable laws while using our services.

6. Fees and Payment Terms

• Billing: Users will be billed monthly or annually based on the selected service package.
• Late Fees: Late payments may result in service suspension until payment is made.
• Refund Policy: Refunds are only provided in cases where Digital Factorie fails to deliver agreed-upon services.

7. Intellectual Property Rights

Digital Factorie retains all intellectual property rights over its branding, software, and content developed specifically for clients. Clients are granted a limited, revocable license to use these materials for their business.

8. Limitation of Liability

To the fullest extent permitted by UK law, Digital Factorie is not liable for any indirect, consequential, or incidental damages arising from the use of its services. Liability for direct damages shall not exceed the amount paid for the services in question.

9. Confidentiality and Data Protection

Digital Factorie is committed to maintaining client confidentiality. Data collection and processing are conducted in compliance with the UK GDPR and Data Protection Act 2018. Our Privacy Policy provides further information.

10. Service Availability and Support

Digital Factorie aims to provide uninterrupted access to services but is not liable for downtime due to circumstances beyond its control. Support is available through [Email or Phone Number].

11. Termination

• By the User: Users may cancel their service with a minimum of 30 days written notice.
• By Digital Factorie: We may terminate the contract for non-payment or misuse of services.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Disputes will be resolved in courts within this jurisdiction.

13. Amendments

Digital Factorie reserves the right to update these Terms and Conditions. Users will be notified of any significant changes through email or website notifications.

For questions about these Terms and Conditions, please contact us at info@digitalfactorie.net or 0808 175 8613.