1. Introduction

Digital Factorie is committed to safeguarding your privacy. This policy explains how we collect, use, and protect personal information. Digital Factorie adheres to the UK GDPR and the Data Protection Act 2018.

2. Information We Collect

• Personal Data: Information such as name, email address, phone number, and business details are provided through registration or contact forms.
• Usage Data: Data on user interactions with our websites, including IP addresses, browser types, and browsing behaviour.
• Cookies: Our websites use cookies to improve user experience. More details are available in our Cookies Policy.

3. Purpose of Data Collection

Digital Factorie collects personal data to:

• Provide and improve services.
• Communicate updates, offers, or relevant information.
• Process payments and manage subscriptions.
• Conduct website analytics and assess marketing effectiveness.

4. How Data is Shared

• Third-Party Providers: Digital Factorie may share information with trusted third-party services, including web hosting and analytics providers, under data processing agreements.
• Legal Compliance: Data may be disclosed to comply with legal obligations or to protect Digital Factorie’s rights and property.

5. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal requirements, and support business operations. Data retention periods vary based on service needs and legal obligations.

6. Security Measures

Digital Factorie implements strict security protocols to protect data from unauthorized access or disclosure. This includes encryption, access restrictions, and regular security audits.

7. Your Rights

• Access: Users have the right to request access to their data.
• Rectification: Users can request corrections to inaccurate data.
• Erasure: Users may request deletion of their data, subject to statutory data retention requirements.
• Data Portability: Users may request a copy of their data in a portable format.
• Withdraw Consent: Users can withdraw consent for data processing at any time.

8. Cookies Policy

Cookies are used to enhance user experience and analyze traffic. Users can manage cookie preferences in their browser settings. Essential cookies are necessary for website functionality, while non-essential cookies can be managed according to user preferences.

9. Data Protection Officer (DPO) and Contact Information

For inquiries regarding data protection or to exercise your rights, please contact our Data Protection Officer at info@digitalfactorie.net, 0808 175 8613, and 115, High Street Chislehurst Kent BR7 5AG.

10. Updates to Privacy Policy

Digital Factorie may update this Privacy Policy to reflect legal requirements or service changes. Users will be informed of significant updates via email or on our websites.